Build self-assurance and handle workplace interactions professionally

Professional effectiveness depends on managing requests and interactions with clarity and poise. This course provides practical tools to move away from passive or reactive communication and toward a consistent style that builds professional trust. Participants discover how to negotiate workloads, handle differing expectations, and communicate with composure. 

They explore how to adapt their approach to suit the situation, ensuring their voice is heard while maintaining workplace rapport. The result is a more balanced workday and a stronger professional reputation

  • Adaptability and learning agility
  • Collaboration and teamwork
  • Decision making and judgement
  • Effective communication
  • Emotional Intelligence (EQ)
  • Leading self and others
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants will reduce workplace anxiety, manage competing requests more effectively and ensure their professional contributions are recognised.
  • Stakeholders will rely on clear agreed-upon expectations and work within a collaborative team environment
  • Your organisation will foster a culture of professional consistency, reduce pressure-related burnout and support more steady team performance.

  • Communicate needs and boundaries clearly using a range of verbal and non-verbal techniques
  • Negotiate competing workload requests and deadlines while maintaining positive working relationships
  • Deliver constructive feedback and respond to criticism with professional composure and persistence

Module Overview Competencies
1

Choosing a professional response

  • Identifying triggers for passive and aggressive behaviours
  • Recognising the impact of assertive versus reactive responses
 Select the most effective response in high-pressure exchanges by differentiating between passive, aggressive, and assertive behaviours.
2

Framing needs with professional clarity

  • Defining wants, interests and needs before speaking
  • Balancing empathy with clarity when making requests
 Make clear requests that support own needs while acknowledging others' perspectives.
3

Delivering constructive feedback with composure

  • Using structured techniques to deliver feedback clearly
  • Aligning words with body language and tone to project credibility and poise
 Deliver constructive feedback using a vocal tone and body language that support progress without causing defensiveness.
4

Protecting time and workloads

  • Handling difficult requests and saying no professionally
  • Developing persistence when faced with pushback or pressure
 Negotiate realistic workload adjustments that protect deadlines without damaging professional rapport or stakeholder trust.

  • Individual contributors
  • Professionals handling frequent requests
  • Those balancing multiple expectations
  • People required to speak up or push back
  • Those working in collaborative environments

Find out why you should choose us and how we deliver our workshops in-person or online. 

Confident Assertiveness: Professional Boundaries, Credible Influence

In-person public training dates 
26 August 2026    
  • Length: 7 hours / 1 day
  • Venue: Toa Payoh Centre
  • Workshop fee: S$655.00 (subject to prevailing GST)
  • Funding: Up to S$500 UTAP claimable
  • What's UTAP?

The Union Training Assistance Programme (UTAP) is a training benefit for NTUC members to help defray the cost of upskilling. Members enjoy 50% unfunded* fee support, capped at S$250 annually. NTUC members aged 40 and above receive increased support up to S$500, while NTUC Starter members can claim up to S$200 per year. Learn more about UTAP eligibility or submit a claim for this workshop via the official NTUC UTAP portal. *Unfunded course fee refers to the balance payable after applicable government subsidies. Terms and conditions apply.
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