Real voice, sound judgement, smart use of AI 

In an AI-enabled workplace, professionals need to sound human, make sound communication choices and shape messages that reflect their organisation’s voice. This course develops skills in judging what matters in everyday writing, choosing tone with intent and refining AI-generated drafts so the final message feels thoughtful, accurate and appropriate. 

Participants explore approaches they can apply across all the documents they handle, discovering techniques that work across updates, proposals, reports and more. The course strengthens their ability to express intent clearly, meet organisational expectations and produce writing that supports relationships and smooth progress at work.

  • Adaptability and learning agility
  • Analytical thinking and problem solving
  • Decision making and judgement
  • Digital literacy and tool confidence
  • Effective communication
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants will save time in their daily written communication, work more smoothly across different demands and create a stronger professional impression. 
  • Stakeholders will act on messages more easily, understand intent more quickly and feel supported in their work.
  • Your organisation will benefit from clearer communication that strengthens collaboration and keeps work moving smoothly.

  • Shape messages with clear intent and sound judgement by aligning them with the document’s purpose, audience and context. 
  • Choose tone, formality and positioning that suit the context and stakeholders so messages feel appropriate, confident and human.
  • Review and refine drafts, including those created with AI, by adjusting emphasis, strengthening intent and ensuring the final message aligns with organisational expectations.

Module Overview Competencies
1

Business writing essentials   

Using the POWER process and the 6 Cs

Evaluating writing skills and setting personal goals 

Set goals to improve business writing skills by analysing documents against criteria for effective performance
2

Ensuring your document is complete 

  • Identifying purpose, goal and audience
  • Selecting content and making actions complete

Plan document content to ensure the reader has all the information they need
3

Coherent business writing  

  • Structuring content
  • Linking sentences and paragraphs
 Structure documents logically so messages are easy to follow
4

Communicating clearly in business writing  

  • Writing clear openings and headings
  • Creating clear simple and specific messages

Write clearly to ensure documents are easy to understand and avoid miscommunication
5

Adapting formality to the business writing context

  • Getting the formality and tone right
  • Turning formality up and down

Adapt word choice to match documents' formality to different audiences and contexts and better engage stakeholders
6

Communicating concisely in business writing  

  • Making documents concise and readable
  • Using strategies for reducing paragraph and sentence length

Write concise sentences and paragraphs to increase document readability
7

Correct business writing conventions and language  

  • Using formatting conventions
  • Correcting grammar, spelling and punctuation

Use modern business writing conventions for document layout, formatting and language
8

Business writing mini-clinic  

  • Evaluating business writing skills against best practices
  • Setting goals and action planning

Develop plans to achieve business writing goals in the workplace by selecting tools and techniques for effective performance

  • Individual contributors
  • Professionals writing a range of workplace documents
  • Those using AI tools to support drafting
  • People communicating across different audiences
  • Those responsible for clear everyday writing

Find out why you should choose us and how we deliver our workshops in-person or online. 

In-person public training dates 
9-10 April 2026 7-8 May 2026 4-5 June 2026
2-3 July 2026 3-4 August 2026 3-4 September 2026
  • Length: 14 hours / 2 days
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre
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