Judgement, discretion and reliable records

Organisations rely on clear meeting records that capture what matters and help people act with certainty. This course develops the judgement needed to turn wide-ranging discussions into dependable summaires that people can use with confidence. Participants learn when to clarify points in the room, how to confirm decisions and how to document sensitive or confidential issues with care.

They work with examples from different meeting contexts and practise shaping concise records that align with organisational expectations. They also learn to review AI-generated summaries for relevance and accuracy and refine them into a version that supports accountability and follow-through.

Powered by AI

The way we communicate at work is changing. Our workshops help your people write, speak and present with greater confidence. They also build the personal effectiveness, interpersonal and leadership skills they need to perform at their best. Across five suites and over 30 specialist workshops, we cover everything from email writing and business grammar to coaching, negotiation and executive presence. In select workshops, your team also learn how to use AI tools like Claude, ChatGPT, Gemini and Copilot more effectively in their everyday work. Practical skills. Real results.

  • Adaptability and learning agility
  • Analytical thinking and problem-solving
  • Decision making and judgement
  • Digital literacy and tool confidence
  • Effective communication
  • Emotional Intelligence (EQ)
  • Leading self and others
  • Productivity and personal effectiveness
  • Relationship and stakeholder management

  • Course participants will stand out as dependable contributors in key meetings, strengthen their professional crediblity and support smoother follow-through on actions. 
  • Stakeholders will be clear on what has been agreed, move from discussion to action with greater ease and trust that decisions have been recorded with care and accuracy.
  • Your organisation will benefit from reliable documentation that strengthens accountability and supports consistent progress.

  • Recognise and clarify key points in meetings so decisions, responsibilities and next steps are unambiguous.
  • Write clear, structured records of discussions that show decision paths, responsibilities and risks in ways leaders and teams can use to move work forward.
  • Record sensitive or confidential points with discretion so the final minutes reflect context and organisational expectations.

Module Overview Competencies
1 Minute writing essentials
  • Analysing the purpose and benefits of minutes 
  • Evaluating your minute writing skills  and setting personal goals  

Set goals to improve minute writing by analysing practices against criteria for effective performance.
2 Preparing for minute writing
  • Preparing for the minute writing role 
  • Analysing features of minutes   

Prepare for your role as minute taker by clarifying expectations and responsibilities so you can produce minutes that meet context expectations.   
3 Note-taking strategies for minute writers
  • Identifying tips for effective note-taking 
  • Evaluating note-taking methods   

Use suitable methods to effectively take notes during meetings which facilitate the writing of relevant minutes for your context. 
4 Summarising discussions in minutes
  • Summarising discussion notes 
  • Selecting tone, style and language  

Write effective discussion summaries in minutes which are aligned with the tone and style of your context.
5 Documenting decisions and actions in minutes

 

  • Identifying decisions and actions in meetings 
  • Writing clear and complete action points    

Write clear, complete action points in minutes to enable productive meeting outcomes.  
6 Reporting sensitive information in minutes
  • Responding to sensitive meeting situations
  • Reporting sensitive situations diplomatically  

Report sensitive situations in meetings in a diplomatic way so that the minutes are an objective and professional record.  
7 Ensure minutes are clear and complete before sending
  • Reviewing and editing minutes
  • Making language accessible in minutes    

Send minutes which are clear, complete and accessible for the audience.  
8 Minute writing mini-clinic
  • Evaluating minute writing skills
  • Setting goals and action planning  

Develop plans to achieve minute writing goals in the workplace by selecting tools and techniques for effective performance.

  • Individual contributors
  • Professionals responsible for taking or vetting minutes
  • Those recording decisions and actions
  • People supporting meetings and follow-through
  • Those handling sensitive or formal records

Find out why you should choose us and how we deliver our workshops in-person or online. 

Masterful Minute Writing: Capture what Counts, Support Decisions [Powered by AI]

In-person public training dates 
27-28 July 2026 24-25 September 2026  
  • Length: 14 hours / 2 days
  • Venue: Toa Payoh Centre
  • Workshop fee: S$936.00 (subject to prevailing GST)
  • Funding: Up to S$500 UTAP claimable
  • What's UTAP? The Union Training Assistance Programme (UTAP) is a training benefit for NTUC members to defray their cost of training. NTUC members enjoy 50% unfunded* course fee support for up to S$250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above will get increased funding support from S$250 to S$500. NTUC Starter members can enjoy 50% unfunded course fee support for up to S$200 per year when you attend courses supported under UTAP. Terms and conditions apply. *Unfunded course fee refers to the balance course fee payable after applicable government subsidy. You can use UTAP for this workshop. 
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