This workshop is SkillsFuture Credit-eligible and can be delivered face-to-face or online. 

Do you want to write professional business documents? This workshop provides you with a thorough understanding of the fundamentals of modern business writing. You will develop six main skills which will help you to write all kinds of documents more effectively and professionally. Your experienced trainer will guide you through the discovery and development of these skills, through hands-on activities, case studies, discussions and learning games. Throughout the course, you will practise these skills using a live case study from your current work situation.  

This workshop is for you if ...

You would like to learn the fundamentals of modern business writing.


After taking this workshop you should be able to:

  • plan, write and edit documents, following the conventions of modern business writing   
  • produce complete, clear, concise and coherent documents that avoid miscommunication   
  • write using reader-friendly language and appropriate levels of formality to build good relationships with your audience.    

Workshop outline

Business writing fundamentals   

  • The features of effective business writing   
  • The POWER writing process  
  • Assessing business writing samples      

Ensuring your document is complete 

  • Selecting content to match your purpose and audience
  • Structuring your documents   
  • Getting the action you want     

Communicating clearly in business writing   

  • Clear openings and headings  
  • Making your messages specific      
  • Selecting reader appropriate words   

Coherent business writing   

  • Sequencing information in paragraphs  
  • Linking techniques for sentences and paragraphs 
  • Avoiding repetition   

Writing in a courteous, reader-friendly tone    

  • What makes tone more or less formal?  
  • Choosing a tone that connects to your reader/s  
  • Using the passive and active   

Communicating concisely in business writing   

  • Too little or too much?  
  • Sentence and paragraph length   
  • Strategies for reducing sentence and paragraph length    

Correct business writing conventions and language   

  • Following layout and formatting conventions  
  • Using correct punctuation   
  • Using digital tools to check grammar   

Business writing mini-clinic   

  • The editing and reviewing process   
  • Editing and reviewing documents  
  • Evaluating performance and setting goals  

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2021/2022
18-19 January 2021 22-23 February  25-26 March
12-13 April 17-18 May 17-18 June
15-16 July 16-17 August 13-14 September
14-15 October  15-16 November 13-14 December
13-14 January 2022 17-18 February 14-15 March

Online workshop schedule

Online Public training dates 2021/2022
1-4 February 2021 *

* Two sessions per day at 9.00 a.m. to 10.30 a.m. and 11.00 a.m. to 12.30 p.m.

Prefer to join a part-time course?

This workshop can also be delivered part-time on weekdays and weekends focused on skills and English language for working professionals over 10 or 20 weeks.