This workshop can be delivered face-to-face or online. The face-to-face sessions are SkillsFuture Credit-eligible.

The health and safety of our participants, trainers and staff is our highest priority. Learn more about the British Council in Singapore's response to the government’s announcement on Covid-19 guidelines. 

How well do you know the conventions of modern business writing? We all write a range of business documents regularly, but many of us have never received training in how to write effectively. This can lead to miscommunication, delays and frustration. 

In this course, you will develop foundation business writing skills using a case study from your work. Through feedback, interactive activities and discussions, your trainer will support you to write accurate, clear and reader-friendly documents more confidently.

This workshop is for you if ...

You would like to develop a strong foundation in modern business writing.


After attending this workshop, you should be better able to:

  • use modern business writing conventions to plan, write and edit business documents
  • produce complete, clear, concise and coherent documents that avoid miscommunication
  • build good relationships with your readers through reader-friendly language and appropriate levels of formality.

Workshop outline

Business writing fundamentals

  • The features of effective business writing
  • The POWER writing process
  • Assessing business writing samples

Ensuring your document is complete

  • Selecting content to match your purpose and audience
  • Structuring your documents
  • Getting the action you want

Communicating clearly in business writing

  • Clear openings and headings
  • Making your messages specific
  • Selecting reader appropriate words

Coherent business writing

  • Sequencing information in paragraphs
  • Linking techniques for sentences and paragraphs
  • Avoiding repetition

Writing in a courteous, reader-friendly tone

  • What makes tone more or less formal?
  • Choosing a tone that connects to your reader/s
  • Using the passive and active

Communicating concisely in business writing

  • Too little or too much?
  • Sentence and paragraph length
  • Strategies for reducing sentence and paragraph length

Correct business writing conventions and language

  • Following layout and formatting conventions
  • Using correct punctuation
  • Using digital tools to check grammar

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2021/2022
12-13 April 17-18 May 17-18 June
15-16 July 16-17 August 13-14 September
14-15 October  15-16 November 13-14 December 2021
13-14 January 2022 17-18 February 14-15 March
Online Public training dates 2021/2022
2-3 December  

Prefer to join a part-time course?

This workshop can also be delivered part-time on weekdays and weekends focused on skills and English language for working professionals over 10 or 20 weeks.