Can your teams consistently produce clear, concise and easy to read documents? Or does their writing sometimes lack focus and lead to miscommunication?

With this hands-on course, your teams will master the fundamentals of professional business writing. They will be able to effectively plan, structure and write a variety of documents that meet readers' needs. Plus, they will know how to choose the right words and adjust their tone to make a strong impact, motivating key stakeholders to respond and take action.


  • Write complete, focused documents that enable readers to take action
  • Produce clear, concise, accurate and coherent documents that are easy to understand quickly
  • Adapt word choice to match documents' formality to different audiences and contexts and better engage stakeholders


  • Participants will connect with stakeholders and achieve their objectives through efficient, effective, professional written communication
  • Stakeholders will quickly understand all types of business documents, be able to respond appropriately and increase collaboration
  • Your organisation will project a professional reputation through clear, targeted written communication that results in action and achieves goals

Workshop outline

Business writing essentials 

  • Using the POWER writing process and the 6 Cs
  • Evaluating writing skills and setting personal goals

Ensuring your document is complete

  • Identifying purpose, goal and audience
  • Selecting content and making actions complete

Coherent business writing

  • Structuring content
  • Linking sentences and paragraphs

Communicating clearly in business writing

  • Writing clear openings and headings
  • Creating clear simple and specific messages

Adapting formality to the business writing context

  • Getting the formality and tone right
  • Turning formality up and down

Communicating concisely in business writing

  • Making emails concise and readable
  • Using strategies for reducing paragraph and sentence length

Correct business writing conventions and language

  • Using formatting conventions
  • Correcting grammar, spelling and punctuation

Business writing mini-clinic

  • Evaluating business writing skills against best practices
  • Setting goals and action planning

Who should attend?

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability.

  • Establishing level course: build strong foundations
  • No experience needed
  • Minimum CEFRL Intermediate (B1) level English 

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2023/2024
11-12 January 2024 1-2 February  14-15 March
Face-to-face Public training dates 2024/2025
8-9 April 6-7 May 3-4 June
1-2 July 5-6 August 2-3 September
7-8 October  4-5 November 2-3 December 2024
13-14 January 2025 13-14 February 20-21 March
  • Length: 14 hours
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • You can use your SkillsFuture Credit for this workshop. However you cannot use SkillsFuture Credit for online workshops. Find out more here
  • Venue: Toa Payoh Centre