Can your teams consistently produce clear, concise and easy to read documents? Or does their writing sometimes lack focus and lead to miscommunication?

With this hands-on course, your teams will master the fundamentals of professional business writing. They will be able to effectively plan, structure and write a variety of documents that meet readers' needs. Plus, they will know how to choose the right words and adjust their tone to make a strong impact, motivating key stakeholders to respond and take action.


  • Write complete, focused documents that enable readers to take action
  • Produce clear, concise, accurate and coherent documents that are easy to understand quickly
  • Adapt word choice to match documents' formality to different audiences and contexts and better engage stakeholders


  • Participants will connect with stakeholders and achieve their objectives through efficient, effective, professional written communication
  • Stakeholders will quickly understand all types of business documents, be able to respond appropriately and increase collaboration
  • Your organisation will project a professional reputation through clear, targeted written communication that results in action and achieves goals

Workshop outline

Business writing essentials 

  • Using the POWER writing process and the 6 Cs
  • Evaluating writing skills and setting personal goals

Ensuring your document is complete

  • Identifying purpose, goal and audience
  • Selecting content and making actions complete

Coherent business writing

  • Structuring content
  • Linking sentences and paragraphs

Communicating clearly in business writing

  • Writing clear openings and headings
  • Creating clear simple and specific messages

Adapting formality to the business writing context

  • Getting the formality and tone right
  • Turning formality up and down

Communicating concisely in business writing

  • Making emails concise and readable
  • Using strategies for reducing paragraph and sentence length

Correct business writing conventions and language

  • Using formatting conventions
  • Correcting grammar, spelling and punctuation

Business writing mini-clinic

  • Evaluating business writing skills against best practices
  • Setting goals and action planning

Who should attend?

  • Establishing level course: Build strong foundations
  • Experience: None needed
  • Minimum CEFR Intermediate (B1) level English 

The Common European Framework of Reference for Languages (CEFR) is an international standard for describing language ability. Track your progress.

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2023/2024
11-12 January 2024 1-2 February  14-15 March
Face-to-face Public training dates 2024/2025
8-9 April 6-7 May 3-4 June
1-2 July 5-6 August 2-3 September
7-8 October  4-5 November 2-3 December 2024
13-14 January 2025 13-14 February 20-21 March
  • Length: 14 hours
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre