Do your teams find it challenging to take accurate, well-structured notes during meetings? Are they able to concisely summarise important points, discussions and next steps? Or does it take them hours to organise and write minutes?

In this practical course, your teams will develop professional note-taking and minute writing skills. They will gain hands-on experience in presenting relevant information concisely, accurately and efficiently and writing relating minutes’ format, style and tone to your organisation’s context. As a result, your organisation will be productive and present a professional image to stakeholders. 


  • Take clear, structured, complete and impartial notes that improve the ease and quality of minute writing
  • Clearly and concisely summarise discussions, actions and decisions in minutes resulting in accurate records and next steps
  • Report sensitive situations confidently, objectively and diplomatically in minutes to maintain stakeholder relationships


  • Participants will enhance their professional reputation and efficiency through accurate and diplomatic minute writing skills
  • Stakeholders will spend less time reviewing minutes and be able to confidently take appropriate action based on their content
  • Your organisation will be able to rely on the accuracy of minutes and project a professional image to stakeholders

Workshop outline

Minute writing essentials

  • Analysing the purpose and benefits of minutes 
  • Evaluating your minute writing skills and setting personal goals

Preparing for minute writing 

  • Preparing for the minute writing role
  • Analysing features of minutes 

Note-taking strategies for minute writers

  • Identifying tips for effective note-taking 
  • Evaluating note-taking methods 

Summarising discussions in minutes 

  • Summarising discussion notes 
  • Selecting tone, style and language 

Documenting decisions and actions in minutes 

  • Identifying decisions and actions in meeting 
  • Writing clear and complete action points 

Reporting sensitive information in minutes

  • Responding to sensitive meeting situations 
  • Reporting sensitive situations diplomatically 

Ensure minutes are clear and complete before sending 

  • Reviewing and editing minutes
  • Making language accessible in minutes  

Minute writing mini-clinic

  • Evaluating minute writing skills  
  • Goal setting and action planning 

Who should attend?

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability.

  • Establishing level course: build strong foundations
  • No experience needed
  • Minimum CEFRL Upper-intermediate (B2) level English

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2023/2024
15-16 February 14-15 March 2024  
Face-to-face Public training dates 2024/2025
13-14 May 15-16 July 16-17 September
11-12 November 2024 10-11 March 2025  
  • Length: 14 hours
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • You can use your SkillsFuture Credit for this workshop. However you cannot use SkillsFuture Credit for online workshops. Find out more here
  • Venue: Toa Payoh Centre