The health and safety of our participants, trainers and staff is our highest priority. Learn more about the British Council in Singapore's response to the government’s announcement on Covid-19 guidelines.

 

A well-written Standard Operating Procedure (SOP) ensures a quality and consistent result for your end-users. This highly practical workshop takes you through the POWER writing process for developing effective SOPs. 

You will use a work-based case study to write an SOP and then receive peer and trainer feedback on your text.

This workshop is for you if …

You need to write guidelines or instructions for the completion of routine tasks.

Outcomes

After attending this workshop, you should be better able to:

  • provide clear information to help users perform a job properly
  • generate buy-in from peers and management for your procedures
  • facilitate consistency in the quality and integrity of an end result.

Workshop outline

SOP fundamentals

  • The purpose and benefits of SOPs
  • SOP writers and their responsibilities
  • An SOP writing process

Planning your SOP

  • Content and formatting
  • Deciding on the level of detail
  • Understanding your target audience

Organising your SOP

  • Task orientation
  • Narrative vs step procedure
  • Appendices, cover page and headers

Writing your SOP

  • Using plain English
  • Being clear and concise
  • Conditional statements
  • Logic tables
  • Warnings, cautions and notes

Editing your SOP

  • Using visual aids
  • Formatting and layout
  • Checking your grammar

Reviewing your SOP 

  • Revising your document
  • Testing and maintaining your SOP

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online. 

Full-day workshop schedule

Face-to-face Public training dates 2021/2022
10-11 March 2022    
Face-to-face Public training dates 2022/2023
7-8 July 5-6 September 17-18 November 2022
20-21 March 2023    
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