This workshop is SkillsFuture Credit-eligible and can be delivered face-to-face or online.
Do you struggle knowing what to say in reply to difficult emails? Can your explanations or tone cause the situation to escalate? In this workshop you will learn how to write credible, sensitive and diplomatic replies to emails to internal or external stakeholders.
Your experienced trainer will guide you through a variety of fun and informative learning activities to help you apply the key concepts and techniques of the course to case studies relevant to the workplace.
This workshop is for you if …
You would like to know how to respond clearly and sensitively in writing in challenging situations.