Is it sometimes hard for your teams to write complex and challenging emails that engage stakeholders? Can it be challenging for them to respond to emails appropriately in different cultural contexts? Do they know how to draft sensitive emails in a way that doesn’t easily offend but builds trust?

This course will take your teams’ existing email-writing skills to the next level. They will develop a more strategic approach to drafting complex and challenging emails. Your stakeholders will be more responsive and quickly provide the answers your organisation needs. Through more effective emails, your teams will build stronger relationships and boost your organisation’s professional image.


  • Adapt content, structure and tone of emails to influence diverse stakeholders, motivating them to engage
  • Write challenging and sensitive emails diplomatically, demonstrating accountability, EQ and empathy to earn readers' trust
  • Interpret complex email threads, summarise content and respond strategically to enhance understanding and maintain engagement


  • Participants will build trust, enhance relationships and increase their professional credibility through effective complex, challenging and sensitive emails
  • Stakeholders will feel valued, connected and better understood, increasing engagement 
  • Your organisation will develop a credible, trustworthy, caring image, better engaging and retaining internal and external stakeholders in writing

Workshop outline

Advanced email writing essentials

  • Evaluating your practices as an advanced email writer
  • Setting personal goals

Writing culturally sensitive emails 

  • Analysing writing preferences 
  • Adapting your style to the reader and context

Writing engaging emails 

  • Planning a strategic approach to engage readers
  • Techniques for engaging and motivating readers 

Communicating difficult news by email 

  • Structuring difficult news
  • Explaining the benefits of regulations, policies and directives

Responding to negative feedback emails 

  • Shifting perspective 
  • Using strategies to prioritise clear communication and relationships

Refusing email requests 

  • Structuring your refusal 
  • Using a confident and considerate tone

Managing engagement in email threads 

  • Analysing the context 
  • Responding strategically 

Advanced email writing mini-clinic

  • Evaluating email writing against advanced practices
  • Setting goals and action planning

Who should attend?

  • Developing level course: Take your skills to the next level
  • Experience: Strong establishing level skills or completion of Email Writing Skills 1
  • Minimum CEFR Advanced (C1) level English 

The Common European Framework of Reference for Languages (CEFR) is an international standard for describing language ability. Track your progress.

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2023/2024
11-12 March 2024    
Face-to-face Public training dates 2024/2025
22-23 April 4-5 July 17-18 October 2024
20-21 February 2025    
  • Length: 14 hours
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre