Can your teams manage their inboxes productively? Do they find it challenging to craft coherent, clear and concise emails that result in action? Can they easily shift between formal and informal tones to make emails more appealing?

Through this practical course, your teams will develop a strong foundation in planning, structuring and writing formal and informal emails. They will know how to craft emails that get the exact responses your business needs. Their emails will be easily understood and more appealing, helping your organisation build stronger relationships and achieve your business goals.


  • Craft effective email replies using in-depth understanding of readers through effective reading, paraphrasing and questioning 
  • Write complete, clear, coherent emails that encourage and enable readers to take appropriate, timely action
  • Adapt formality and tone to match the purpose and audience of different emails to engage stakeholders


  • Participants will achieve their goals and connect with stakeholders through efficient and effective everyday emails
  • Stakeholders will quickly understand emails, be able to take appropriate and timely action and feel more connected to the writer
  • Your organisation will build a reputation for clear, friendly email communication that connects teams and achieves objectives

Workshop outline

Email writing essentials

  • Analysing features of effective emails
  • Evaluating the impact of your emails and setting personal goals

Email time-savers 

  • Identifying your email writing habits
  • Managing your inbox

Planning your emails

  • Defining an email's purpose
  • Planning your emails

Writing formal emails 

  • Structuring a formal email
  • Making a good impression in formal emails

Writing informal emails 

  • Structuring an informal email
  • Incorporating friendly, informal language

Writing follow-up emails

  • Writing with a positive tone when following-up 
  • Structuring reminder and chaser emails

Writing effective replies 

  • Reading emails efficiently
  • Clarifying issues

Email writing mini-clinic 

  • Evaluating email writing skills against best practices 
  • Setting goals and action planning

Who should attend?

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability.

  • Establishing level course: build strong foundations
  • No experience needed
  • Minimum CEFRL Upper-intermediate (B1) level English 

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2022/2023
9-10 January 2023 6-7 February  6-7 March
Face-to-face Public training dates 2023/2024
5-6 April 8-9 May 5-6 June
3-4 July 3-4 August 7-8 September 
5-6 October 6-7 November 4-5 December 2023
8-9 January 2024 8-9 February  7-8 March

Prefer to join a part-time course?

This workshop can also be delivered part-time on weekdays and weekends focused on skills and English language for working professionals over 10 or 20 weeks.

  • Length: 14 hours
  • Workshop fee: S$892.00 (subject to prevailing GST)
  • You can use your SkillsFuture Credit for this workshop. Find out more here
  • Venue: Toa Payoh Centre