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Is your inbox overflowing? Are you still waiting for important information or for your readers to take action? 

In this course, you will develop strong foundations in planning, structuring and writing formal and informal emails using case studies from your work. You will learn tools and techniques to better manage your inbox, build relationships with a variety of readers and achieve your goals. 

This workshop is for you if ...

You would like to write and respond to common types of emails more confidently and effectively.


After attending this workshop, you should be better able to:

  • use strategies to manage your inbox and save time
  • write clear and complete emails that achieve your goals
  • write reader-focused emails that build relationships.

Workshop outline

Email fundamentals

  • Identifying the dos and don’ts of email etiquette
  • Defining what makes an effective email
  • Analysing the impact of your emails

Email time-savers

  • Identifying your email writing habits
  • Managing your inbox
  • Writing clear subject lines

Planning your emails

  • Planning your content
  • Defining your purpose
  • Analysing your audience

Writing formal emails

  • Using a formal email structure
  • Writing effective openings and closings
  • Varying tone when asking for action

Writing informal emails

  • Structuring an informal email
  • Incorporating friendly, informal language
  • Using emoticons and abbreviations appropriately

Writing follow-up emails

  • Using a positive tone when following-up
  • Sending reminders and chasers
  • Finding solutions when respondents don’t reply

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2021/2022
10-11 January 2022 10-11 February  7-8 March
Face-to-face Public training dates 2022/2023
4-5 April 9-10 May 6-7 June
4-5 July 4-5 August 5-6 September 
3-4 October 7-8 November 5-6 December 2022
9-10 January 2023 6-7 February  6-7 March

Prefer to join a part-time course?

This workshop can also be delivered part-time on weekdays and weekends focused on skills and English language for working professionals over 10 or 20 weeks.