Effective Negotiation Skills

This highly practical workshop introduces you to the skills needed for effective negotiations. You will learn about the five negotiating styles and practice using a simple but effective process for conducting negotiations at all levels. 

Over the two days you will watch video clips, discuss real-life experiences and take part in a variety of role plays and simulations to immediately put the skills you learn into practice.

Who should attend?

Managers, executives, buyers and anyone else who negotiates.


  • apply a systematic approach to having a negotiation
  • achieve ‘win-win’ outcomes by collaborating with your negotiating partners
  • feel more confident when negotiating

Course Outline

Introduction and overview 

  • Are you already a negotiator?
  • What makes an effective negotiator?
  • Bargaining vs trading
  • Negotiating styles

A negotiation process

  • Introducing PODD
  • Role play negotiation – PODD in action


  • Positions vs interests
  • Giving value to your interests
  • Your ideal outcome, bottom line and BATNA
  • Criteria for fairness


  • Laying the foundations
  • Effective questioning – opening up
  • Negotiating across cultures


  • Generating options
  • The science of persuasion
  • Reading body language
  • The power of listening
  • Overcoming blocks in a negotiation


  • Effective questioning – closing down
  • Gaining their commitment
  • Closing the deal

Bringing it all together

  • Role play negotiation – case studies
  • Self-reflection and action plan

Course Information

Public Training Dates 2019  
January 24-25 February 27-28 March 25-26
April 29-30 May 27-28 June 27-28
July 22-23 August 22-23 September 23-24
October 21-22 November 25-26  

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Course Fees: S$954.44 (including GST)