We negotiate all the time. Whether it’s winning resources for our teams, asking our managers for time off or getting the best deal with a supplier, negotiation can help us to get the outcomes we want. 

This workshop will show you how to negotiate in a way that builds relationships and leaves both sides happy with the final result. Over the two days you will watch video clips, discuss real-life case studies and take part in a variety of role plays to immediately put your new skills into practice.

This workshop is for you if…

You need to negotiate with colleagues, customers or suppliers.


After taking this workshop you should be able to:

  • Apply a systematic approach to having a negotiation
  • Achieve ‘win-win’ outcomes by collaborating with your negotiating partners
  • Feel more confident when negotiating

Workshop Outline

Negotiation fundamentals 

  • What is a negotiation?
  • Qualities of effective negotiators 
  • Bargaining vs trading
  • Negotiating styles
  • A negotiating process


  • Understanding positions and interests
  • Giving value to your interests
  • Deciding on your ideal outcome, bottom line and BATNA
  • Establishing criteria for fairness


  • Laying the foundations 
  • Effective questioning – opening up 
  • Negotiating across cultures 


  • Generating options
  • Persuading others
  • Reading body language
  • The power of listening
  • Overcoming blocks in a negotiation


  • Effective questioning – closing down
  • Gaining their commitment
  • Closing the deal

Bringing it all together

  • Role play negotiation – case studies
  • Self-reflection and action plan

Course Information

Public Training Dates 2020  
February 6-7 March 16-17 April 16-17
May 14-15 July 9-10 August 3-4
September 10-11 October 12-13 November 16-17
December 7-8    

Length: 2 days

Venue: Professional Development Centre, Toa Payoh

Course Fees: S$954.44 (including GST)