How resilient are your team members in challenging situations? During times of stress and uncertainty, is it difficult for them to stay focused and maintain a positive attitude? Can they use their emotional intelligence to increase productivity and enhance performance?

This thought-provoking course will expand your teams' existing EQ skills, increasing their ability to deeply understand their own and others’ emotions. They will be more adept at managing challenging and complex situations. As a result, your organisation will be more agile and resilient in times of change and uncertainty.


  • Adopt an aware, optimistic and resilient mindset in challenging and stressful situations to enhance outcomes
  • Use an emotionally intelligent thinking process to work productively in complex situations
  • Maintain positive and supportive working relationships with a diverse range of stakeholders


  • Participants will be highly adept at using EQ to drive productivity and performance, resulting in increased ability to deal with change and uncertainty
  • Stakeholders will appreciate working in an environment where empathy and compassion are prioritised, enhancing understanding, rapport and performance
  • The organisation will benefit from greater adaptability, resilience and productivity during challenging, stressful times – contributing to a more agile work environment

Workshop outline

Advanced EQ essentials

  • Evaluating EQ practices in your workplace 
  • Setting personal goals 

EQ and emotional regulation   

  • Analysing your emotional states in the workplace  
  • Positively influencing your emotional state 

EQ and your productivity

  • Identifying your productivity habits
  • Using an optimal thinking process to enhance productivity

EQ and stress optimisation

  • Responding proactively to stress
  • Taking care of your well-being

EQ, empathy and compassion

  • Identifying what stops and motivates you demonstrating empathy
  • Strengthening your empathy and compassion to others  

EQ and teamwork

  • Building team EQ 
  • Motivating yourself and others 

EQ and change

  • Understanding your reactions to change  
  • Building an acceptance mindset 

Advanced EQ mini-clinic

  • Setting goals and action planning to develop your EQ 
  • Articulating your EQ strengths and goals 

Who should attend?

  • Developing level course: Take your skills to the next level
  • Experience: Strong establishing level skills or completion of Working with EQ 1
  • Minimum CEFR Upper-intermediate (B2) level English 

The Common European Framework of Reference for Languages (CEFR) is an international standard for describing language ability. Track your progress

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2023/2024
22-23 February 2024    
Face-to-face Public training dates 2024/2025
12-13 August 14-15 October 5-6 December 2024
3-4 March 2025    
  • Length: 14 hours
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Funding: The Union Training Assistance Programme (UTAP) is a training benefit for NTUC members to defray their cost of training. You can use UTAP for this workshop. Find out more here
  • Venue: Toa Payoh Centre