Can your team members express themselves confidently in unfamiliar intercultural contexts? Or is it difficult for them to connect with people in different cultural situations? Are they able to adapt their communication to diverse stakeholders?

With this practical course, your teams will deepen their understanding of cultural influences that affect their own and others’ behaviour and preferences at work. They will be able to adapt their communication to different intercultural contexts and handle uncomfortable situations, enhancing your organisation's reputation and connections.


  • Communicate confidently in unfamiliar cultural situations through effective preparation and understanding of self and others
  • Connect and collaborate positively in different cultural contexts by adapting work preferences and communication style
  • Respond with ease in uncomfortable intercultural situations through mindful observation, EQ and cultivating an intercultural mindset


  • Participants will build trust, connection and credibility with diverse stakeholders through confident, positive intercultural communication  
  • Diverse stakeholders will be able to work together more effectively through improved communication, collaboration and decision-making   
  • Your organisation will develop a reputation for being culturally aware and valuing diversity, strengthening both internal and external connections 

Workshop outline

Intercultural essentials

  • Evaluating your core intercultural skills
  • Setting goals to enhance your intercultural skills

Preparing for new intercultural situations 

  • Building contextual awareness
  • Predicting preferences using generalisations

Analysing behaviour and preferences in new intercultural situations

  • Understanding how values impact behaviour
  • Perceiving positive intent

Clarifying expectations in intercultural situations 

  • Listening in a culturally sensitive way
  • Questioning to clarify intent

Adapting to time and directness preferences

  • Analysing preferences around time and communication
  • Adapting communication to align with different preferences

Adapting to work preferences

  • Cultural factors that influence working together
  • Adapting behaviour to collaborate across differing work preferences

Handling uncomfortable intercultural situations

  • Recognising uncomfortable intercultural situations
  • Responding with culturally sensitive techniques

Intercultural mini-clinic 

  • Evaluating intercultural situations
  • Evaluating your skills, setting goals and action planning

Who should attend?

  • Establishing level course: Build strong foundations
  • Experience: None needed
  • Minimum CEFR Upper-intermediate (B2) level English 

The Common European Framework of Reference for Languages (CEFR) is an international standard for describing language ability. Track your progress

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2023/2024
11-12 January 2024    
Face-to-face Public training dates 2024/2025
1-2 August 2-3 December 2024 
  • Length: 14 hours
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre