On a scale of 1-10, how strong are your teams’ negotiation skills? Can they deliver persuasive, engaging pitches that achieve business results? Or do they often struggle to get negotiations off to a good start?

In this interactive course, your teams will develop strong foundations in reaching successful agreements. They will grow skills in building and maintaining relationships, and crafting and delivering effective pitches. Their increased negotiation skills will positively impact stakeholders and result in increased business impact.


  • Craft effective pitches based on in-depth understanding of negotiation partners gained through effective listening, reading and questioning
  • Build and maintain rapport with negotiation partners to collaborate effectively, reaching mutually beneficial outcomes
  • Overcome common blocks and sensitively kickstart stalled negotiations to conclude discussions and gain commitment


  • Participants will negotiate more confidently, productively and effectively, building relationships and influencing stakeholders to achieve mutually beneficial outcomes
  • Stakeholders will trust negotiation partners, engage in the negotiation process, and be motivated to collaborate to reach agreement
  • Your organisation will gain a reputation as a trusted, credible business partner, reach its business goals and capitalise on opportunities for growth

Workshop outline

Negotiations essentials

  • Structuring the negotiating process 
  • Evaluating skills for effective negotiations and setting personal goals

Navigate - Doing the groundwork for negotiations

  • Investigating positions and interests
  • Mapping the negotiation process  

Establish - Preparing your negotiation pitch

  • Determining potential outcomes 
  • Structuring your pitch

Growing relationships with negotiation partners

  • Building rapport with unfamiliar stakeholders
  • Negotiating with stakeholders you know well

Making your initial negotiation pitch

  • Making your pitch confidently 
  • Responding to questions with presence of mind

Reframing your initial negotiation pitch

  • Adapting your pitch
  • Progressing stalled negotiations

Reaching an outcome in negotiations

  • Reaching agreement
  • Gaining commitment  and planning next steps

Negotiations mini-clinic

  • Evaluating performance against effective practices
  • Setting goals to enhance your negotiations at work

Who should attend?

The Common European Framework of Reference for Languages (CEFRL) is an international standard for describing language ability.

  • Establishing level course: build strong foundations
  • No experience needed
  • Minimum CEFRL Upper-intermediate (B2) level English 

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2022/2023
9-10 February 2023 6-7 March  
Face-to-face Public training dates 2023/2024
24-25 April 12-13 June 21-22 August
2-3 November 2023 8-9 February 2024 7-8 March
  • Length: 14 hours
  • Workshop fee: S$892.00 (subject to prevailing GST)
  • You can use your SkillsFuture Credit for this workshop. Find out more here
  • Venue: Toa Payoh Centre