Do you want to be more assertive in challenging interpersonal situations at work? Assertiveness is about feeling confident, building rapport with your colleagues and customers and working together to achieve win-win solutions.

During this course, you will explore a three-step process to develop skills to respond more assertively and be more persistent when influencing others.

This workshop is for you if …

You would like to be more assertive in common work situations.


After taking this workshop you should be able to:

  • recognise the differences between aggressive, passive and assertive behaviour and know when to choose an assertive response
  • communicate using assertive language, body language and tone to influence others
  • say ‘no’ assertively and deal with criticism more effectively.

Workshop outline

Assertiveness fundamentals

  • Defining passive, aggressive and assertive behaviours
  • Identifying triggers for passive and aggressive behaviour
  • Analysing your assertive communication

Planning how to be assertive

  • Understanding the ‘WIN’ process
  • Defining wants and needs
  • Case study – wants, needs and possible options

Communicating assertively

  • Assertive verbal and non-verbal communication
  • Low context and high context communication
  • Giving constructive feedback

Remaining assertive on difficult situations

  • Dealing with criticism
  • Saying ‘no’ assertively
  • Being assertive in writing

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2023/2024
10 January 2024    
Face-to-face Public training dates 2024/2025
7 August 6 November 2024 12 February 2025
  • Length: 7 hours
  • Workshop fee: S$630.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre