The ability to identify, analyse and solve problems is a key workplace skill. Expert problem-solvers are an essential part of any high-performing team and are often first in line when it comes to promotion.

This workshop introduces you to a range of tools to solve problems more effectively and make better decisions. You will discover your problem-solving style and how to work more successfully with colleagues who have a different style to you.

Throughout the workshop you will work on a case study from your workplace where you can immediately put your new skills into practice.


After taking this workshop, you should be able to:

  • anticipate and identify problems more effectively
  • use a range of tools to help solve problems
  • make the right decisions and take responsibility for them.

Workshop outline

Problem solving fundamentals

  • Problem solving and decision-making styles
  • Identifying your style
  • Working with the different styles
  • The PSI framework

P – The problem

  • Recognising the problem
  • Defining the problem
  • Identifying root causes

S – The solution

  • Generating creative solutions to a problem
  • Using decision-making tools
  • Identifying the best solution
  • Assessing and managing risk

I – Implementing decisions

  • Building consensus 
  • Managing conflict
  • Planning your implementation approach
  • Communicating your decision 
  • Reviewing the success of your solution

Who should attend?

  • Developing level course: Take your skills to the next level
  • Experience: Strong establishing level skills
  • Minimum CEFR Advanced (C1) level English 

The Common European Framework of Reference for Languages (CEFR) is an international standard for describing language ability. Track your progress

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2023/2024
14-15 March 2024    
Face-to-face Public training dates 2024/2025
13-14 June 23-24 September 5-6 December 2024
6-7 March 2025    
  • Length: 14 hours
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre