Interpersonal Communication Skills

This workshop is SkillsFuture credit approved and can be delivered face-to-face or online. 


Would you like to build stronger relationships at work? Do you want to communicate in a more professional and effective way?

This workshop will help you to strengthen your interpersonal interactions at work.

You will learn about communication styles and discover easy-to-use tools and techniques to help you build relationships and achieve your professional goals.

This workshop is for you if…

You would like to communicate more effectively at work.


After taking this workshop you should be able to:

  • state your preferred way of communicating and adapt it when necessary
  • build rapport with colleagues, clients and superiors to help get things done
  • improve a key relationship at work.

Workshop Outline

Fundamentals of interpersonal communication

  • What are interpersonal communication skills?
  • A team communicating well
  • The communication model
  • A key relationship you’d like to improve

Understanding yourself and others

  • What’s your communication style?
  • Communicating with different styles
  • Adapting to different situations and contexts

The power of listening

  • Three levels of listening
  • Remaining focused and present
  • Responding positively

Communicating with empathy

  • What’s under the surface?
  • Developing empathic ability
  • Giving feedback in an empathetic way

Communicating with impact

  • Communicating your key qualities
  • Exploring the 3 Vs of effective communication
  • Your case study conversation

The communication skills project

  • Case studies and role plays
  • Improving your key relationship 
  • Personal action plan

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Face-to-face workshop schedule

Face-to-face Public Training Dates 2020/2021
15-16 June 20-21 July 17-18 August
21-22 September 19-20 October  9-10 November
10-11 December   21-22 January  22-23 February