This workshop can be delivered face-to-face or online. 


Do you want to be more assertive in challenging interpersonal situations at work? Assertiveness is about feeling confident, building rapport with your colleagues and customers and working together to achieve win-win solutions.

During this course, you will explore a three-step process to develop skills to respond more assertively and be more persistent when influencing others.

This workshop is for you if …

You would like to be more assertive in common work situations.


After taking this workshop you should be able to:

  • recognise the differences between aggressive, passive and assertive behaviour and know when to choose an assertive response
  • communicate using assertive language, body language and tone to influence others
  • say ‘no’ assertively and deal with criticism more effectively.

Workshop outline

Assertiveness fundamentals

  • Defining passive, aggressive and assertive behaviours
  • Identifying triggers for passive and aggressive behaviour
  • Analysing your assertive communication

Planning how to be assertive

  • Understanding the ‘WIN’ process
  • Defining wants and needs
  • Case study – wants, needs and possible options

Communicating assertively

  • Assertive verbal and non-verbal communication
  • Low context and high context communication
  • Giving constructive feedback

Remaining assertive on difficult situations

  • Dealing with criticism
  • Saying ‘no’ assertively
  • Being assertive in writing

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2021/2022
14 July 6 October 2021 12 January 2022