This workshop can be delivered face-to-face or online.
Do you want to be more assertive in challenging interpersonal situations at work? Assertiveness is about feeling confident, building rapport with your colleagues and customers and working together to achieve win- win solutions.
During this course, you will explore a three-step process to develop skills to respond more assertively and be more persistent when influencing others. You will apply all the tools and techniques to case studies from your workplace and receive support from your trainer and other participants on how to manage these situations more assertively.
This workshop is for you if ...
You who would like to be more assertive in common work situations.