This workshop is SkillsFuture Credit-eligible and can be delivered face-to-face or online. 


Would you like to build stronger relationships at work? Do you want to communicate in a more professional and effective way?

This workshop will help you to strengthen your interpersonal interactions at work. You will learn about communication styles and discover easy-to-use tools and techniques to help you build relationships and achieve your professional goals.

This workshop is for you if …

You would like to communicate more effectively at work.


After attending this workshop, you should be better able to:

  • state your preferred way of communicating and adapt it when necessary
  • build rapport with colleagues, clients and superiors to help get things done
  • improve a key relationship at work.

Workshop outline

Fundamentals of interpersonal communication

  • What are interpersonal communication skills?
  • A team communicating well
  • The communication model
  • A key relationship you’d like to improve

Understanding yourself and others

  • What’s your communication style?
  • Communicating with different styles
  • Adapting to different situations and contexts

The power of listening

  • Three levels of listening
  • Remaining focused and present
  • Responding positively

Communicating with empathy

  • What’s under the surface?
  • Developing empathic ability
  • Giving feedback in an empathetic way

Communicating with impact

  • Communicating your key qualities
  • Exploring the 3 Vs of effective communication
  • Your case study conversation

The communication skills project

  • Case studies and role plays
  • Improving your key relationship 
  • Personal action plan

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2021/2022
19-20 April 20-21 May 21-22 June
26-27 July 26-27 August 27-28 September
28-29 October 25-26 November 16-17 December 2021
17-18 January 2022 17-18 February 14-15 March