Interpersonal Communication Skills (SkillsFuture Credit-eligible)

After taking this workshop you should be able to:

• state your preferred way of communicating and adapt it when necessary
• build rapport with colleagues, clients and superiors to help get things done
• improve a key relationship at work.

Fundamentals of interpersonal communication

• What are interpersonal communication skills?
• A team communicating well
• The communication model
• A key relationship you’d like to improve

Understanding yourself and others

• What’s your communication style?
• Communicating with different styles
• Adapting to different situations and contexts

The power of listening

• Three levels of listening
• Remaining focused and present
• Responding positively

Communicating with empathy

• What’s under the surface?
• Developing empathic ability
• Giving feedback in an empathetic way

Communicating with impact

• Communicating your key qualities
• Exploring the 3 Vs of effective communication
• Your case study conversation

The communication skills project

• Case studies and role plays
• Improving your key relationship 
• Personal action plan

Find out why you should choose us and how we deliver our workshops face-to-face or online.