This workshop is SkillsFuture Credit-eligible and can be delivered face-to-face or online. 


The ability to influence the people we work with has become an increasingly important skill. While we often have no formal authority to achieve what is necessary, it is possible to influence others to make things happen. Through eight modules, this course will show you how to sell your ideas, win resources and persuade others to take action. Your trainer will use interactive scenarios, self-reflection and a range of practical activities, to help you explore ways to influence and better communicate with others, even in challenging situations. 

This workshop is for you if ...

You need to influence or persuade others at work. 


After taking this workshop you should be able to:

  • use a variety of techniques to positively influence others 
  • build trust and rapport with your colleagues and clients 
  • influence across organisational levels even without authority.


Workshop outline

The fundamentals of positive influencing skills  

  • What are positive influencing skills? 
  • Why, when and who do you need to influence? 
  • Barriers to influencing others 

The influence approach 

  • Influencing styles  
  • Persuasion vs manipulation 
  • Dimensions of control and capacity 

Planning your influence approach 

  • Setting objectives 
  • Analysing your influence partner 
  • Influence maps 

Relationship skills for influencing 

  • Rapport building techniques 
  • The 4Cs of trust 
  • Building interpersonal investments in professional networks 

Influencing others 

  • Active, mindful and empathic listening 
  • Effective questioning 
  • Simple persuasion tactics 

Influencing outcomes 

  • Achieving win-win 
  • Getting buy-in and selling your ideas 
  • Being firm in challenging situations    

Influencing in the digital age 

  • Your digital footprint 
  • Influencing through social media  
  • Writing persuasive social media posts 

Politics, influence and you 

  • Managing up and across 
  • Navigating office politics


Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2021/2022
8-9 March  8-9 April 8-9 July 
16-17 August 13-14 September 14-15 October 
15-16 November 9-10 December 10-11 March 2022

Online workshop schedule

Online Public training date 2021/2022
25-28 January *

* Two sessions per day at 9.00 a.m. to 10.30 a.m. and 11.00 a.m. to 12.30 p.m./