Do you lack confidence in unfamiliar intercultural situations? Can it be challenging to engage people from different cultural backgrounds and handle uncomfortable situations? 

This practical course lays strong foundations in understanding and analysing your own and others' cultural influences and how these impact behaviour and preferences at work. You will discover a range of tools and techniques to adapt your communication to different contexts and handle uncomfortable situations, enabling you to improve confidence and collaboration and achieve positive outcomes.

This workshop is for you if …

You would like to handle intercultural situations more confidently in the workplace.


After attending this workshop, you should be better able to:  

  • Use a greater awareness of self and others to respond positively to the different perspectives present in intercultural situations 
  • Adapt verbal and non-verbal behaviour to communicate clearly and confidently in intercultural situations at work 
  • Build rapport and trust more easily with people from diverse cultural backgrounds.

Workshop outline

Intercultural communication fundamentals 

  • Core intercultural communication skills 
  • Assessing your intercultural communication skills 
  • Setting personal intercultural communication targets 

Preparing for new intercultural situations 

  • Building contextual awareness 
  • Generalisations and stereotypes 
  • Predicting preferences 

Analysing behaviour and preferences in new intercultural situations 

  • How we perceive behaviour and values 
  • Perceiving positive intent 

Clarifying expectations in intercultural situations 

  • Acknowledging content and context in intercultural interactions 
  • Questioning to clarify intent 

Adapting communication to cultural preferences 

  • Analysing preferences around time and communication 
  • Adapting communication to align with different preferences 

Collaborating in multicultural teams 

  • Cultural factors that influence working together 
  • Adapting behaviour to collaborate across differing work preferences 

Handling uncomfortable intercultural situations 

  • Recognising uncomfortable intercultural situations 
  • Responding techniques 

Intercultural Communication Skills 1 mini-clinic 

  • Enhancing your intercultural communication at work 
  • Evaluating performance and setting goals 

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2022/2023
5-6 May 8-9 September 2022 12-13 January 2023