This workshop is SkillsFuture Credit-eligible and can be delivered face-to-face or online. 


Do you find conflict at work uncomfortable? Do you lack the confidence to deal with conflict situations? Would you like to learn to manage yourself and tackle conflict in a productive way?

This workshop will help you understand why conflict can arise as well as analyse how effective your current approach and reactions are.

This workshop is for you if …

You would like to handle challenging people and conflict situations more confidently in the workplace.


After taking this workshop you should be able to:

  • analyse situations, yourself and others to better understand workplace conflict
  • select from and use conflict handling strategies to resolve a range of challenging situations
  • manage emotions and defuse difficult situations, resulting in positive outcomes.


Workshop outline

Understanding the nature of conflict

  • Identifying your difficult situations and people
  • Defining conflict
  • The root causes of conflict

Understanding how people react

  • Physical reactions in conflict situations
  • Hot buttons
  • Dealing with stress
  • Understanding and adapting to communication preferences

Managing conflict

  • Acknowledging diversity
  • Conflict management techniques
  • Your conflict, your choice
  • Identifying creative solutions

Managing yourself and others

  • Strategies to help others calm down
  • Reacting to criticism
  • Building resilience

Communicating in conflict situations

  • Being a good listener
  • Using questions and showing empathy
  • Conflict handling role-plays

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2021/2022
5-6 April 1-2 July 12-13 August
6-7 September 4-5 October 1-2 November
2-3 December 2021 7-8 February 2022