The health and safety of our participants, trainers and staff is our highest priority. Learn more about the British Council in Singapore's response to the government’s announcement on Covid-19 guidelines.


Do you find conflict at work uncomfortable? Do you lack the confidence to deal with conflict situations? Would you like to learn to manage yourself and tackle conflict in a productive way?

This workshop will help you understand why conflict can arise as well as analyse how effective your current approach and reactions are.

This workshop is for you if …

You would like to handle challenging people and conflict situations more confidently in the workplace.


After taking this workshop you should be able to:

  • analyse situations, yourself and others to better understand workplace conflict
  • select from and use conflict handling strategies to resolve a range of challenging situations
  • manage emotions and defuse difficult situations, resulting in positive outcomes.


Workshop outline

Understanding the nature of conflict

  • Identifying your difficult situations and people
  • Defining conflict
  • The root causes of conflict

Understanding how people react

  • Physical reactions in conflict situations
  • Hot buttons
  • Dealing with stress
  • Understanding and adapting to communication preferences

Managing conflict

  • Acknowledging diversity
  • Conflict management techniques
  • Your conflict, your choice
  • Identifying creative solutions

Managing yourself and others

  • Strategies to help others calm down
  • Reacting to criticism
  • Building resilience

Communicating in conflict situations

  • Being a good listener
  • Using questions and showing empathy
  • Conflict handling role-plays

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online

Full-day workshop schedule

Face-to-face Public training dates 2021/2022
7-8 February 2022    
Face-to-face Public training dates 2022/2023
7-8 April 14-15 July 1-2 September  
7-8 November 2022 13-14 February 2023