This workshop is SkillsFuture Credit-eligible and can be delivered face-to-face or online.
This workshop will help you to handle difficult interactions at work in a more assertive, confident and constructive way.
As well as learning about the nature of conflict and why it arises you will gain a better understanding of how you react in stressful situations. You will also be given a set of tools and techniques to help you manage challenging real-life interactions with your colleagues and customers.
This course is for you if …
You would like to deal with conflict at work more effectively.